Due to a server problem I was not receiving important e-mails from Impak Education. Shortly after lodging a complaint, Micha contacted me. She traced the e-mail string and forwarded the missing e-mails to my new alternative e-mail address. All misunderstandings were promptly resolved. She also offered to update my contact details and there have been no further communication problems. Thanks Micha, for your time and attention. I appreciate the effort!
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