I WENT IN TO THE ALBERTON BRANCH ON 6 JANUARY 2014 AND PURCHASED A DYI UNIT FOR A KITCHEN SINK AND 4 DRAWER UNIT. THEY PROMISED IT WOULD BE READY FOR COLLECTION ON 9 JANUARY 2014. I CALLED ON THURSDAY 9 JAN TO CONFIRM. JOHNNY MOJAPELO THE SALES CONSULTANT CONFIRMED ALL WAS READY AND I COULD COLLECT ANYTIME. I MADE ARRANGEMENTS TO COLLECT THE FOLLOWING AFTERNOON, FRIDAY 10 JAN 2014. WHEN I ARRIVED JOHNNY WAS ON LUNCH, NOONE KNEW WHERE MY ORDER WAS. WE FINALLY LOCATED JOHNNY AND SOME PIECES OF MY ORDER ON A PILE OF OTHER BOARD NEAR THE WORKSHOP. THE 4 DRAWER UNIT WAS NOWHERE TO BE FOUND. IT LATER EMERGED THAT ANOTHER COLLEAGUE HAD LOADED IT ONTO A TRUCK FOR ANOTHER CUSTOMER. JOHNNY SAID IT WASNT HIS FAULT, HE HAD WRITTEN SOLD ON IT SO HIS JOB WAS DONE. WE ASKED FOR A MANAGER - THE MANAGER WASNT OF ANY HELP EITHER. WE FINALLY TOOK WHAT WE THEY HAD OF OURS AND AGREED THAT THEY COULD DELIVER THE UNIT ON MONDAY, 13 JAN 2014. WE MADE ARRANGEMENTS TO RECEIVE THE GOODS YESTERDAY, GUESS WHAT... NO DELIVERY... AND NOONE HAS EVEN BOTHERED TO CALL ME TO LET ME KNOW WHERE IT IS... I HAD TO TURN AWAY THE CABINET MAKER WHO WILL NOT BE ABLE TO COMPLETE THE WORK ON TIME. DISGUSTED!!!
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