Took an immaculate condition laptop for keyboard replacement. Collected laptop with scratches on the lid after the keyboard was replaced. The staff was helpful and friendly and I was given discount on the labour, but that does not even come close to making up for the disappointment of receiving a laptop that was cared for and kept in pristine condition and is still under guarantee.
I will be reminded of that disappointment every time I use the laptop and see the scratches.
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