AfricaComplaints.com » Cars & Transport » Complaint / review: GWM SA - Terrible after sale service | #3331

GWM SA
Terrible after sale service

In 2010 I bought a Steed 5. On the 6th of August this vehicle had its 30 000 service. When it was collected, it had a terrible noise when you drove it. This was reported to Chad Little. I brought it back to GWM Isando the very next day, and we took it for a test drive, although they could hear a noise, could not find a problem. We returned the vehicle on the 9th of August. Collected on the 14th of August, and were told by Chad that they think it may be the prop shaft, which he will order and contact me when it is in. Following this on the 10th of September my vehicle was dropped off at the Isando branch, where it was taken to another company as requested by SA Warranties, where it was apparently the gear box? So my vehicle was booked in again on the 5th of October, and I collected it again on the 12th. Still with the EXACT same noise. So I reported this to Chad again, and to Leon, and Marozelle. My car was booked in AGAIN, on the 14th of November, and collected on the 22nd. STILL THE EXACT SAME NOISE, NOW ONLY WORSE. Chad said he doesnt know what to do, I must go to another dealer. Edenvale now wants to look, but said they cant do loan vehicles, contracdictory to their after sales p

Date:

Company: GWM SA

Country: South Africa   City: Isando/Edenvale

Category: Cars & Transport

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