I had a recent experience with CCD Couriers who were contracted to deliver my Diner's Card. The experience started with a clear and friendly call from the call centre agent asking when I would like to take delivery of the new card, once the date was confirmed to my liking, I had the option of selecting the delivery address most convenient for me - the agent told me exactly what I needed to do and what documents I had to have ready to take delivery of the card. It was simple. I had the card the next day - I was most impressed by the friendliness, comunication skills and efficiency of the team - that is the sign of a TRUE services business that goes the extra mile to that ensure I have a great experience.
0 comments