On 18 June 2013 I bought and received a Renault Clio from Hyundai Heidelberg. The condition of sale was that the cambelt and broken radio be replaced. This took over 1 1/2 months with constant emailing and telephoning from my side and very little from theirs.By the Branch Manager's own admittance, the service I received was poor. I elevated the complaint to the Dealer Principal and also lodged a complaint on the Hyundai website. During the course of sorting out the cambelt and radio, I also realised that the windscreen wipers weren't working and immediately advised them of this. I have been waiting since 19th July for THIS problem to be resolved, also with many emails and telephone calls. Today I was advised that the Workshop Manager had found a wiper motor supplier in the Yellow Pages and was awaiting a reply to his email. This progress after 1 month! The fact that my emails are unanswered and I never receive a return telephone call simply puts the cherry on the pie. The service has been SHOCKING. Hyundai states that their staff has extensive customer care training. Not so! I purchased a R65, 000 vehicle, not a R5, 000 "voetstoots" car. I would like immediate resolve.
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