My car was damaged by hail last year and Outsurance sent me to East Rand Motor Lab to get it fixed. What a joke! They initialy said that it would take 2 to 3 weeks. I got my car 5 weeks later. The newly painted roof had a deep scratch on it. The roof lining was soiled and hooked in a couple of places. The demister on the rear window didn't work and my sun vizer came off in my hand when I tried to use it. We then had to take the car back to get all those things fixed. When I got my car back the second time they had scratched the left front door of the car, and had somehow messed up the other vizer so that it wouldn't open and the demister still didn't work. My husband had the car checked out and it turns out that they broke off some pins on the window which is why the demister isn't working. The car went back and once again the demister isn't working and they have now scratched the rear bumper of my car which they tried to hide with touch up paint. I am so absolutely disgusted. If your insurance company insists that you take your car there, fight them all the way. You do not want these people to touch your car!
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