Dropped my car at East Rand Motor Lab on 12 November. After more than a week I called and found out that they had not received the spares required. This in itself is a problem as the insurer clearly indicated that the vehicle may not be booked in until the parts had been received. It took 16 days ...
Dropped a car on the last week of October, never got any update via sms as promised, everytime when i call them no one have a clue whats happening to the car, paid them a visit twice first time we went around the whole yard looking for my car with the manager Charles he had no clue where to start ...
Reading all the complaints on Hello Peter made me quite concerned when my insurance company sent my car to East Rand motor lab for hail damage. My car was sent in on 21 August 2013 and I am so unbelievably happy with the time it took to complete and the quality of the work. I received my car today ...
The claim to have my 2011 Ford Motor Vehicle repaired was approved on the 24th of June 2013 and East Rand Motor lab collected the vehicle on the 25th of June 2013. The Vehicle was stripped by the 27th of June 2013 and further authorization was obtained from the Insurance Company for additional ...
I must admit that after reading a number of complaints on Hello Peter about East Rand Motor lab, I was devastated when I found out that my insurance had allocated them to carry out the repairs to my brand new hail damaged car... After a nail biting, stomach turning 4 weeks to my surprise, I have ...
During the time my vehicle was in for repairs I called them several times for an update on the progress and status. Each time I was told I will be contacted again in 30 minutes. I had to follow up on my own call an hour later only to inform them that I am still waiting for the call. I even spoke to ...