On 5 September I complained about having received truly horrendous service from KFC in Zastron street Bloem. Later the day I was contacted by a very timid and scared sounding "manager", who offered her apology. After I told her that I would not be coming there again, she offered me a free breakfast. I accepted, as I like the product and would still like to use them. She then backtracked and told me customer care would sort it out.
The next day I was contacted by someone from customer care- after explaining what had happened with the manager the consultant told me that they would send me a voucher.
After the conversation I realised that the person had not asked for my address or any other detail, so where will he be sending the voucher?
To cap it, it is now two weeks later, and I have not heard another word from KFC.
If you don't want to make offers to "buy back" a customer, don't make an offer! You are making the situation worse, do not make promises if you don't want to keep it.
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