Complaint / review / scam report
Spur Steak Ranches
When bottomless coffee is NOT bottomless

We went to Topeka Spur in Kenilworth Sunday, and as we were there before 11am, decided to have the breakfast Special, which, according to the advertising board outside, included a bottomless cup of coffee for R14.95.

we ordered coffee and the breakfast, but as they were quite busy, the coffee came well before our breakfast arrived. by the time the breakfast landed on our table, we had already finished our first cup of coffee, so ordered a refill to enjoy with breakfast.

when we got our bill, we found we were charged for the 2nd cup of coffee.. we called over the manager, who could only apologise and say that any coffee ordered after 11am was not considered part of the bottomless special!

its absolutely ridiculous, that because of their own slow service we only got our 2nd cup of coffee after 11am.. by his own argument, we should have been charged full price for the breakfast too, as they only brought it too our table after 11am..

we were NOT trying to sit there all day scrounging free coffees... we simply wanted to enjoy what was advertised - a bottomless cup of coffee with our breakfast special.

and then to not even consider waiving the R20 charged for 2nd cups is pathic!
Date:

Offender: Spur Steak Ranches

Country: South Africa   Region: All Country   City: Kenilworth Centre

Category: Cafes, Bars, Restaurants

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