On 14 April I sent an email in asking if I could have a payment break, as advertised in the radio campaigns.
I sent several emails, as there was no response. A week later I was sent an email asking for my ID number, even though I had forwarded my statements in the email.
I sent more emails, not hearing back, as I don't have the budget to sit on the phone.
Today I got a call and I was told that 1) my accounts were in arrears 2) that I don't qualify. I said I'm lodging this on Hello Peter.
I got a call back and was told that no, my accounts are not in arrears and now an urgent manual email would be sent through requesting it but guess what??? A debit order is already loaded for deduction! And my request was urgent because I have to pay out a fortune in winter school uniforms for my twins, and hence the reason for me asking for help.
Now I'm told they will get back to me on Thursday, and maybe May will be fine.
I'm not happy. NOWHERE in the advert does it say 1) sms campaign (as I was told today), and why did it take 2 weeks?
VERY unhappy. How am I going to make a plan now at this late hour?
I have been a client for a long time. I did not expect this lack of service.
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