In last year 2011 my card was used to make purchases of over R10 000.00 fraudulantly. When I queried this with RCS they took over 2 months to investigate and I can say that they have since "cleared" my account of those purchases.
HOWEVER, when I requested a statement I was told I cannot get a statement until I make a payment. After i received a letter that the purchases were reversed I got a letter from their external collectors "ARA" that I must pay a total amount of R4800.00 because my account was in arrears. This is Ludicrous. How can I be handed over when my account was under investigation and up to now still cannot get a statement? I have made payments while my account was being investigated. I dont want to go to the NCR but what other options are there. BEWARE OF USING OR GETTING AN RCS CARD IT WILL BE THE WORST MISTAKE OF YOUR LIFE.
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