Absa
Steve works for Absa

I have two issues

1. I do not understand how you can randomly close/block clients' credit card at will.

I got an sms saying that I must go FICA my credit card but when I picked the credit card from the branch I had to bring my ID and proof of residence.
What happened to those documents?
For client relation purposes a text message is not appropriate, you could have forwarded an email or ran a campaign to make your clients aware.

2. I cannot view my statement online. Kindly update your program and ensure it is compatible with the latest ADOBE.

I would like to know how much I am owing so I can pay off this account and close it.

Thanks but no thanks. ABSA . I will move to FNB at least they give ebucks