Can ABSA please explain to me why my accounts are put on hold 30 minutes after sending me a single SMS requesting FIKA documentation? This after I provided all the FIKA documentation to my personal banker in October 2012 as well as receiving confirmation from a consultant 2 weeks ago that all FIKA is up to date.
I also need to understand why I am requested to call a help desk which cannot help me with the above.
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