I logged my original complaint, nearly a week ago, my Premier Banker has called me and tried his best to help, but I'm still getting nowhere.
My original complaint centred around my cheque and savings accounts being frozen without notice, as my temporary residency permit had expired. Even though I have since provided proof that my permit is in the process of being renewed (via the official receipt from Home Affairs), they will still not lift the block on my accounts.
I think it is disgraceful that FNB think they can treat their customers this way, and then hide behind rules and regulations when things go wrong. If I'd been given the option to at least move some money elsewhere (bills must still be paid after all) then I would've taken it, but not one word.
Since then, my banker has had to chase various departments, and even the branch themselves, with no luck. I will likely be moving my account elsewhere once this mess is cleared up.
FNB customer service: please don't post a generic response with a reference number - that is not going to help me, or help you to keep my business. Unlocking my account TODAY, however, will.