I had a query of a double debit on my account. Technically I was at fault as I paid twice in the same statement month. I made Jen aware of this. Instead of her throwing the book at me, she went above my expectations to find a solution to my issue. I find her always pleasant, available, knowledgeable and down right great person. I hope your family and friends experience the same.
You have made my switch to FNb extra specail and right now I am a very happy customer!
Mrs M
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