At first when i lost my phone i thought it was going to be a fight as people were telling me i was going to wait for a month at least. I then logged onto the website read up on the procedures to follow when your phone is lost or .
I then downloaded all relevant forms and reported it to the police, i then called through to do the claim thinking that is was going to be the beginning of the end.
I got through to Rozita and she was polite and very professional, she then advised me to email her the relevant documents and told me to call the next day to see what the progress of my claim is.
to my surprise even before i got time to call through i got a call from rozita saying that my claim is approved and i can go get my new phone.
I am very impressed and thankful.