I currently live in Johannesburg but traveled to Cape Town in January 2013 to settle my daughter in at Stellenbosch res. I visited the Cavendish Square FNB (Tuesday, 22 January 2013), my third branch, to attempt to open a student bank account for my daughter; needless to say I was once again unsuccessful. Each time I visited a branch I was told to bring certain documents and each time I was told that it was the wrong ones. On my way to the airport on January, 24th I discovered that I did not have my ID. I missed my flight and forfeited the air fare-online booking. When I called the FNB branch the following day I was told that I left my ID at the bank and that the consultant sent me an sms to inform me. It turns out the ID was left in the photocopy machine. I did not receive an sms nor was it found on the consultant's system. I wanted FNB to reimburse my lost air fare but the branch manager said he would have to get a technician in to retrieve the supposed sent sms. To date, 17 April 2013, no response, no feedback, no reimbursement.
On a positive note, someone from the Stellenbosch called my daughter to facilitate opening a bank account.
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