It is the 17 April 2013 and my rebate for gym fees has not been paid. The rebate is paid near the beginning of each month, and there was a delay this month. I contacted the call centre and the agent would not hear me out, he was quick to cut my word and not at one point did he apologize on Sanlam's behalf for the delay.
I suggested an email of apology be sent to members and he did not want to deal with it, but rather wanted to forward me onto the reality gym line. My question is, why did he proceed to answer my request and not just forward me to the gym contact line. His response was cold, quick and impolite.
I neglected to obtain his name, but the call was logged in Cape Town at approx 8.23am.
As this programme is offered to many professionals, how can it be expected that more time be wasted to lodge complaints with more persons in the line of contact at Sanlam. You should be dealt with efficiently, and in a polite manner.
This was not the right attitude to a client at 8am in the morning and Sanlam has faulted largely.
The deduction for the programme so readily done by stop order on the 1st of the month, so why is the rebate not done as swiftly. Customer service is pathetic!
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