I have recently joined Momentum Health and applied for Multiply on the 8 April 2013 (Ref no: 173252080). I was assured that despite providing my bank account details the amount would not be deducted until I had received confirmation and my Multiply card had arrived. Almost immediately after the call, the amount was deducted. I called on the 9th, was disconnected. I followed up through an email query. Nothing. On the 12th I got through at the call centre (Ref 173252080) and was assured that this did look like a mistake (no multiply card or email yet). The agent assured me she would personally look into it. Yesterday I emailed and provided all the details of my case. Today it the 16th - no word.
I'm dissatisfied with paying for a service I am not able to access, particularly when I get charged the full amount for the month, and it's already half way through but I have no access to the benefits, for example, signing up with the gym.
I would like to cancel my Multiply and be refunded the full amount for the month.
(Supplier name changed from Momentum Health to Momentum by Hellopeter.com)
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