Identity and have exploded exponentially in SA - and Standard Banks "SECURITY PROCEDURES" (NOT!!!) are playing a large part.
It is easier to speak to the Pope than a responsible official at Standard Bank - and before being able to raise YOUR query/complaint as a customer - you are required to give a nameless faceless call centre ALL your personal details - and I mean ALL your personal details.
Standard Bank dont believe that they can confirm your identity without getting your account no/bond no/policy no, name, id no. cell no, home no, work no, physical address, postal address - and as a result it takes about 15 minutes before you, as the customer are able to raise the reason why you called.
Not only do I not have this time to waste - it puts me at risk because I have just divulged all my confidential information to a total stranger.
Instead of requiring clients to provide ALL their personal information - why not just ask 2 secret questions i.e. what is their mothers maiden name, the colour of their first car, their favourite pets name? Saambou did this 20 years ago.
CAN I PLEASE HAVE AN INSURANCE CLAIM FORM - WITHOUT GIVING ALL MY PERSONAL INFORMATION FIRST???
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