I was not paying banking fees as I kept my account balance over the minimum limit. I phoned the ABSA customer care line to find out about internet banking charges. After consulting someone, this person confirmed that I will only be liable for the standard monthly charge of R21.95 but I will NOT be charged for once-off & beneficiary payments if I do i/banking. So I went to my branch and, before activating internet banking on my account, I again checked that I will not be charged for beneficiary and once-off payments. Once again the employee consulted someone else and confirmed that this is indeed the case - I will not be charged the R7.50 per transaction. Two months later I checked my statement and noticed charges which did not add up to what I was told. However diligent the people at the McIntyre branch was in investigating and following up with me, they informed me that despite the fact that I was given the wrong information they are unable to do anything about it. What does one do in a situation like this?!?!?!? Based on WRONG information from the service provider, I activated a service. And now all they can do is say that they are awfully sorry but nothing they can do.
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