At the beginning of the year the company my husband work with moved their loyalty program from Discovery Vitality to Momentum Multiply. It has now been 2 weeks and we have not managed to register our family (only my husband was registered). The rest of the family has no access to the gym. I have been sent two emails to welcome me and inform me that I need to register on their site. It has been impossible to register. I added all the info but it keeps on telling me that what I have registered is not the same as what is on record. The site instructs you to phone the call center. I have been phoning the center for the last two days non stop. I left my number on the automated service, no one has phoned back. I sent an email and got three back telling me that I did not supply all the info - policy number etc. I do not have a policy! We are supposed to be part of a loyalty program. Why do they give all the options when none of the options can actually assist? Oh how I miss the Vitality days where all worked at the push of a button...
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