On 28 November 2012 I apllied for a Platimum Professional Package including a Platimum Credit Card. When I recieved my credit card, there was a mistake and I recieved a Gold Credit Card. In order to correct this to a Platimum Card I had to pay R140.00 in order to correct the mistake made by ABSA. After endless discussions and time in the bank, I was told that I cannot upgrade before 6 months. After much frustration I went to see the bank manager who sorted the problem very professionally and quickly, but when I came to collect the card there were two credit cards for which I also had to pay.
When I enquired about my VIP pass, it could not be issued due to the fact that my debit card did not have my name on it. Eventually through a lot of effort and time the debit card problem was sorted but up to now I have not yet received my VIP pass.
In the switch over to the platimum package I requested that my debit orders be moved from my savings. This was never done causing payments to be outstanding.
I do not receive any electronic bank statements and I am unable to pay benificiaries on internet banking. When calling for help, I have to waste 15min of airtime.
This is ABSA!!!
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