We have applied for vehicle finance through First National Bank around the beginning of March. After a week, when no one has phoned regarding the application, we started to phone Wesbank, the company that does the vehicle financing on behalf of FNB and after another week and many hours on the phone, eventually we got hold of a consultant that could help us.
From there on wards, the application process got better, or so we thought. It is really a inconvenience, when you need to constantly be phoned, because of amendments that needs to be made to documentation you have handed in or that there is other documentation that is needed. Could they not have send a checklist, stating all the documentation needed from all parties and what the documentation must consist of. This will cancel out the need to phone, i.e. your insurance company three times, to make amendments.
Because of all this, an application process, that should have been simple and quick, evolved into a process that toke a month. Is that really necessary?
I am a great supporter of First National Bank, because of the service they provide is simple impeccable, but unfortunately I can not say the same of the sister company.
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