I walked into the Cresta Branch to make a cash deposit -I am not a client. Due to bad and confusing signage I waited in a queue for more1/2 hour whilst other just pushed ahead. When enquiring to the staff, after asking how people could just push in, I was told that everyone had to get a numbered ticket to see anyone, despite the sign not saying so. It did not say including to make a deposit you needed a ticket. One lady "consultant" did admit the whole system was confusing, but a few other consultants in the cash deppsit booth, where rude, fobbed me off, instead of apologizing. Their main response was "everyone is entitled to his opinion". There were about 4 "consultants" in the cash deposit booth, and I they just stared at me waiting in front of them as if it was quite funny to see me get bypassed and waste my time.
This stupid and crass response is bad for Capitec basic philospohy which aims to keep things simple and cheap by "eliminating the branch?? Well what certainly is the case that they cant do without a branch, have no idea how to run one, and for sure will not get my support in anyform. This is sad, as I was looking forward to a new banking experience
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