I went to Menlyn Branch to access funds from my investment advantage. My vehicle was on the 6th of March and needed to access the money a.s.a.p as I am 8 months pregnant and need to be mobile before the baby arrives.
The customer service consultant said i can just go to the teller and request a transfer from investment advantage to my Cheque Account. When I arrived at the teller he told me that the account was blocked and I need to return to the customer service consultant to remove the hold. I then spoke to the hostess on duty she said she checked the account and a hold was placed by someone from the Pretoria Central Branch and should i want the hold removed I need to go to Pretoria Central. My follow up question was what happens of the person has resigned or is not at work then she says her manager will have to remove it.
What frustrated me the most is:
1. For such a big bank should you systems not integrated in such a way a customer can be assisted anywhere. Imagine of I was no longer in Pretoria, will that mean I will have no access to my money
2. The hostess should have at least have offered to follow up on my behalf, especially since all I have gone through
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