On Wednesday 6/03/2013 i completed an application online for a Smartphone, system advised 2 working days for outcome (seriously? who still waits that long for approval?) Friday morning i called the call centre for an outcome, spoke to Adiela Badoo, she sounded lifeless on the phone like there was no urgency in her voice, she said try calling back Mon or Tues, when i said she sounded lifeless - she burst out laughing, i manage call centre staff myself, and disciplined a agent for doing that exact thing, laughing at a customer, today i called again, still no answers, i asked for the courier companies details, called the courier company - they advised that the application was suspended because FNB did not give them an address for delivery, spoke to Mbali at RightPoint who was able to assist in this regard as she took down the address details for delivery but now i have to wait another 3-5days for delivery because you run an incompetent call centre providing the worst service, how are you offering additional products when you cant even provide service? not 1 of the FNB staff could assist me, i had to ask for the number of the courier so that i can track this information myself!
0 comments