On the 2nd of March 2013, my son and I visited the Rondebosch branch of Standard Bank, to try and resolve issues relating to problems experienced with his Student Loan. My son is a second year UCT student and has been battling to transfer funds from his student loan to pay for university and accomodation fees since the begining of 2012.
A consultant by the name of Denise Brown assisted in this regard. She came across as being aggressive, rude, and her behaviour that day was extremely unprofessional. From the moment that we sat down at her desk, she appeared to be agitated and very unpleasant to deal with. At one stage whilst she was on the phone with a consultant in George, I tried to get her attention to clarify something, she actually put her hand up close to my face to make me quiet. I am not happy with the way in which she treated us. This behaviour from a front-of-house consultant dealing with clients, is unacceptable. The amount of brand damage created by this individual should ring alarm bells.
My e-mail sent to Standard Bank Customer Relations division was rejected as spam. I have been unable to make contact with the branch manager to inform him of the service experienced
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