AfricaComplaints.com » Business & Finance » Complaint / review: Nedbank - Nedbank Call Centre does not Exist | #56139

Nedbank
Nedbank Call Centre does not Exist

I applied for an overdraft and it was approved but never reflected on my account.

He requested that I fax my ID and Pay slip, in less than 30 minutes I did.By the 02 march the approved overdraft was not activated, I called then I was told that it will be escalated and be activated.
Every time I made a call, I was referred to overdrawn accounts, collections and all other sections from pillar to post.
Till today my bank has not assisted me with an easy request as I don't have credit with any other institutions I prefer to have 1 with my bank.
Zeppeling was the call centre agent who loaded the application over the phone and disappeared. He works in the Durban call centre.
I then started to keep the names of call centre agents who were putting me through to the none existing call centre number such as 0861 633 .

I am very disappointed at the service by Nedbank, which we pay for such service at high cost. The contact centre should be revived and etiquette should be shared with the call centre agents.

The endless numbers such as 086 1 254 368/0860 553 111 do not exist and they still refer them as alternative numbers in which the call centre cannot even go through thems

Date:

Company: Nedbank

Country: South Africa   City: Nedbank Call Centre

Category: Business & Finance

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