I went to FNB hatfiled branch around 15 minutes to closing time on saturday (2nd march 2013). i wanted to receive money through moneygram. The teller asked what kind of service i wanted while still at the queue, i replied moneygram. at that instant he was angry at why i came that late at the bank yet it was still not the closing time.i was polite and they agreed to attend to me. when i went to the lady teller she keyed in all my details and then to my amazement she said my work permit was not reflecting on the system and i would need to see a consultant. she further said i was late and couldn't see a consultant because the systems shut at 12.00pm. i reluctantly left the bank. Today sunday i went to the menlyn branch and the consultant i met said all my details were in the systems and there was nothing to update.
As a new switcher to FNB it was a cold welcome i would say at the least. The attitude and the half hearted service i received at the hatfield branch was quite appalling and disheartening. However kudos to the lady at menlyn branch who even registered me for online banking.
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