When will banks learn that if they don't communicate with their customers, and just increase fees (or change fee limits) without advising their clients, their customers will leave them. The sad thing is that they are so blase about it - and again, we are left feeling frustrated as there is nothing we can do. When I opened my account in November 2011, I was told that if I left a balance of more than R1000 in the account, I would not pay the Monthly Management fee. For over a year now, I've had a balance more than R1000 - needless to say, I have never been charged. Then things changed. Standard Bank increased their minimum amount to R2000, without advising me. So, my balance stays over R1000 (I honoured my agreement), and they penalise me for having a balance below R2000. I queried this with them via secure message, just to get told that "Just checked the pricing chart and on the type of the account you have and you pay the monthly management fee when you go below R2000 on the account That is why you were charged the R16.00 on the 2013-02-02." Then I get told that it used to be R1000. Why am I being penalised for a change in policy I knew nothing about?
0 comments