In January I requested information on how to deal with a frozen account. After not receiving any feed back on this request I decided to visit Constantia Kloof branch to resolve the issue, after all I am still paying bank charges on said account.
On arrival at Constantia branch, writing my name and time in the service book I settled down to wait my turn. Great, a system to ensure that everyone is seen in order of them arriving. This was not the case as the consultants would pick and choose from the list as they saw fit.
After querying this with a consultant and been told that they would get to me, my name was now on a previous page, at least five customers had been consulted that had arrived after me, I decided to inform the branch manager of this total incompetence of his staff.
After the manager made a call, I was informed that this problem was now resolved and I would be addressed as soon as possible.
Not so lucky. Two new people were called in by the consultant who had just arrived.
I then decided that FNB had wasted enough of my time and informed the branch manager of this on my way out.
How can we help. Sound very futile with the attitude of the staff.
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