On the 11 Jan 2014 we went to FNB, we arrived at FNB at 9.00am and was assisted by a consultant by the name of Yanga at 10.30 am. We advised the consultant that we wanted to do debit order switching, and was advised that we cannot do it from an FNB to another FNB account we could only do it from another institute to FNB. We then left the branch went to ABSA to get the information as requested by the consultant Yanga. We again sat in the queue waiting for a consultant to assist us. Unfortunately Yanga again assisted us and then was said that they can do the Debit order switching only if we opened a new account, which we were initially advised, if that was the process then I would not have come back to the FNB branch. I requested to see the Manager who could not assist me either who advised that I speak to the consultant manager Isaac of the branch. I spoke to the Manager and when I told him what was said he was quite shocked at the information we received. We were then assisted by the manager and the lady by the name of Celeste who was very sympathetic and who assisted and help us, We then left the branch at 1.30pm due to staff not knowing the process.should have enquired.
0 comments