On 12 February I logged a complaint on their website. I had received an SMS that my debit card had been cancelled, as they sent me a new one last year. NOT. On 13 February I received an email confirming receipt of my complaint. ON 21 FEBRUARY - A WEEK LATER - I WAS CONTACTED FOR THE FIRST TIME. I have lodged probably 45 complaints thus far and sent about the same amount of emails - WITH NO RESPONSE
Kevin Cathy (Caffe/Caffi/Kaffi??) phoned me today and said they will not be able to get me a new card today and that "it was a mistake" (Check - your calls are recorded). His supervisor "was not available". Neither was his supervisor's supervisor - or ANYONE FOR THAT MATTER. NOBODY KNOWS OF THE EXISTENCE OF FNB HEAD OFFICE, LET ALONE THEIR PHONE NUMBER. After finding the number myself and making A LOT of noise, various phone calls later, I was told by Mohammed le Roux that a new card had been issued by Key West branch (This afternoon) Apparently it could only be delivered to me tomorrow, according to "KOBUS", the branch manager. I assume "KOBUS" was too busy cancelling other cards to make the delivery? Don't worry, its only a business - without a bank card for the past week. Moving bank
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