My 1st app started at the end of Dec'12. Firstly, wrong documents were requested for submission, hardly any feedback was provided by FNB & my app was declined with no specific reason. I was then asked by FNB to re-apply, which I did on 23Jan & correct documents were Emailed on the same day. I called on 2Feb13 for an update. The app was only then being referred to the Limits department and I was advised that I would have an answer by 12Feb13. No update was received so I called again on 12Feb13. Call Centre lady, Sandy, has requested an urgent update from her Manager & the Limits department. I received no feedback & had to call again on 14Feb13 & twice on 15Feb13. I've now spent a lot of money on my phone bill & a lot of my time trying to get an answer. Even the Call Centre Manager, Soondaram Naido, failed to deliver on his promise on Friday 15Feb13.
It has now been 19 working days since the start of my 2nd app which makes me worry that the system might decline it again if the app is not finalized in the required time frame.
I'm very disappointed at this point! Due to FNB's bad service on all levels, my Credit rating was negatively affected by having to apply twice!
0 comments