Capitec Bank
No service, then left on hold out of spite

I phoned the call centre for assistance in setting up my Internet banking token on a new phone. Setting up the token on my old phone was all done telephonically - eventually, as my previous Hello Peter complaint bears witness to - but the call centre agent was unwilling to assist me this time, insisting that I needed to go into a branch.

I then asked to speak to his manager, and he left me on hold - with just empty air and silence - without bothering to actually connect me. I waited for 5 full minutes, then hung up in disgust.

I'm angry at his unwillingness to help with my request, but even more so that he did not have the courtesy to put me through to his manager when I requested it.

The Capitec call centre agents are always quick to answer and I'm never kept on hold for long, so it's doubly disappointing that this one rude person is making the whole team look bad. He didn't say his name clearly but it might have been Sthembiso.