» Business & Finance » Complaint / review: Capitec bank - Electricity pre-paid app stole my money | #337539

Capitec bank
Electricity pre-paid app stole my money

Hi. I always thought capitec is one of the better banks till I made a pre-paid electricity on their banking app. Money whent off my account at capitec but never received my sms token. Contacted client care and was left waiting for more than a month. Finally received an e-mail, stating that I must sort it out with my municipality and its not their problem, . So between capitec and the municipality, nobody knows who took the money, I am now minus my electricity money. Thanks CAPITEC for your crappy service.
Good day Rayno

Thank you for your email.

Kindly be advised that you need to contact your Municipality for further assistance as the funds has gone successfully to them.
Good day

Thank you for contacting us. Please excuse the delayed response.

I apologise for the difficulty that you have encountered with regards to this matter.

Kindly be advised that easy pay did not find any attempt in the database or the logs for 07/12/2021..

I trust you will find the above in order and I sincerely apologise for the inconvenience caused by this.

Thank you for allowing us to attend to your query. Please feel free to contact us again in future.

Kind regards

Thabita Hleli
Agent: Service Admin (Client Care Admin)
Service Support


Company: Capitec bank

Category: Business & Finance


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