Hello Peter, this is my complaint in exact copy to Standard Bank:
"This is the 3rd time i'm writing in a complaint. I tried to withdraw at a FNB ATM on 27th of January 2014 and got this slip from the ATM "Withdrawal - R1, 000 YOUR BANK IS EXPERIENCING DIFFICULTY AND CANNOT PROCESS YOUR TRANSACTION AT THIS TIME" Surely that is an contradiction on the slip that i kept for safe keeping. When I got home, i checked on my internet banking and lo and behold, the R1, 000 has been deducted. I phoned your customer care and they told me they are also experiencing problems, i must phone back later. Next day i phoned, spent R75 on Vodacom prepaid & got this ref. no. 56882495 -WINNIE. I also went twice to Brackenfell Branch CT & they made a copy of the slip & said they will push for urgency. NO JOY WHATSOEVER, It's been 9 days i'm waiting for my cash and i've so far spent R225 odd Rands on telephone costs. The money was for a Radiologist & my clock is ticking out. I'm copying this 3rd mail to you & sending it to HELLOPETER and OMBUDSMAN. PLS get back 2 me ASAP."
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