So I managed to lodge a claim for a faulty aircon after numerous attempts (Absa, your online system does NOT work, apparently your Apache servers are permanently down).
Rene Olckers actually phoned me back, took my details, I was very impressed. Unitl after I had a contracter's report on the faulty aircon, and sent it to her via email (which she supplied). It has now been more than a week, and I havent even received so much as a confirmation of receipt. In the meantime, the aircon is still faulty and we have been struggling through the hottest cape weather for more than a month. I only asked for a confirmation that the report was received and what the procedure is going forward. I am still hoping that someone picks up my claim, and not that they are IGNORING my mails. Hope is something that is easily lost...
Please email or phone me with regards to this matter... (Claim no : 2515424)
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