First National Bank
Wrongly Advised by FNB now I pay the price

Hi

I have recently purchased a car financed by FNB, I had requested insurance and the broker who I was referred to (by Hyundai) had debited money off my FNB account without my authorisation. They admitted this (i have the proof) but would not refund the money but asked me to go into my bank and return the debit. I e-mailed FNB (info@fnb) I was advised I can go into the bank and return the debit order immediately. At no point did they say I had a time period. When I went into bank the consultant advised me I could not return the debit order as per the manager. The manager did not even have the courtesy to come out and see me or request the proof

I am very disappointed and if this is not sorted out will be closing my account. If you will lose a client over R550 well then..

From: [Email Removed] [Email Removed]
Sent: 11 December 2013 04:04 PM
To: Anben Sami
Subject: SD1887803: RE: SD1886359: : RE: A236396COM -- Anben Sami Id. No. 7801195176080

Good Day Anben

Thank you for your email.

As per your request the time period will be immediately once you have visited The Branch for debit order reversal

Regads
Peter Khambule
Service Consultant

FNB Contact Centre