SINCE FRIDAY THE 24 JAN 2014 MIWAY HAS BEEN DUCKING MY CALLS AND PUTTING ME ON HOLD UNTIL THE PHONE JUST GOES OFF BECAUSE THEY ARE UNABLE TO LOCATE WHERE THEY TOOK MY CAR. MIWAY AUTHOISED A TOWING COMPANY TO TOW MY CAR, THEY THEN WENT AND TOOK MY CAR FROM THAT TOWING COMPANY, THEY THEN AUTHORISED PANELBEATERS TO FIX MY CAR, AND NOW THAT THE PANEL BEATERS HAVE TO GO AND COLLECT MY CAR, MIWAY IS SAYING TO ME THAT THEY ARE UNABLE TO LOCATE MY CAR AND THEY DONT EVEN WANT TO ATTEND TO MY CALLS, I HAVE BEEN CALLING THEM EVERYDAY SINCE LAST FRIDAY AND THEY JUST PUT ME ON HOLD.
I AM REALLY SHOCKED AND AM READY TO GO TO THE MEDIA ABOUT THIS IF I HAVE TO, THE LEAST THEY CAN DO IS TO INFORM ME IF MY CAR IS FROM THEIR YARD AND HOW THEY WILL RESOLVE THIS PROBLEM. I AM NOW A REALLY DISSAPOINTED AND UNHAPPY CLIENT.
THESE ARE THEIR BEST LINE: SORRY MEME I AM NOT IN THE CLAIMS DEPARTMENT BUT I WILL SEND THEM A MESSAGE AND THEY WILL CALL YOU, FIRST OF ALL WHEN YOU CALLED YOU SELECTED ACCORDING TO THEIR PHONE MESSAGE AND THEN YOU WAIT FOR THE CALL TILL YOU ARE RED IN THE FACE. OR PLEASE HOLD WHILE I CHECK FOR YOU UNTIL THE PHONE COUNTS TO 40 MINUTES AND THEN GOES OFF...
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