On the 8th of November ive tried to access my access bond facility. I went to Gardens branch in Cape Town. Together with a standard bank employee, we phoned home loans. We spoke to Shelby. She gave us the wrong information. Based on what was said by Standard Bank (shelby) i went into a contract over the weekend of the 9th. I am now financially responsible based on what Shelby said. On Monday 11 November standard Bank phoned to apologise as Shelby made a mistake and that i can only access the money after a month. That was it, just an apology and now im stuck.
This is very bad service as i would not have made a commitment if Standard Bank gave me the correct information
Regards
Johan
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