Rather than repeat myself, here is a copy of the mail I received, and the reply I sent the company.
Dear client
Please be informed that I have tried to contact you, please call me on 0860 103 319 to discuss your claim.
Regards
Sonia Bok
Senior Claims Consultant
Dear Sonia
I find your mail rude and unprofessional. My name is not "Dear client", and please be informed that I have also tried to contact you on a number of occasions and have got tired of holding. Do you treat and refer to all your customers in this fashion?
Your company has dragged its feet on this claim for a number of weeks. I sent through three quotes by fax on two separate occasions. I have been asked to MMS pictures of the the damage to 3 different numbers, and you claim to have received them only on the 21 June. I find your response that you would have honoured the lowest quotation had I not already sent the car in to the company who tendered this claim incredible. If you would have accepted it, how does my sending the vehicle in prejudice you company in the slightest?
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