I have today drawn a bank statement and seen that a company called teletop has twice (once in April and once in May) deducted R99.00 off of my account, I have never been contacted by this company or given permission to debit any funds from my account.
Upon calling Absa I was told that I need to now take time out of my day in order to go into the branch for them to reverse the transaction and they will then provide me with teletops details so I can contact them to tell them not to debit money from me anymore, which I feel should be done by Absa as they have allowed them to deduct these funds.
I NEVER authorized these transactions, why should I now take unpaid time off of work to go into the branch. Absa allowed teletop to deduct from my account I expect Absa to rectify the situation. I was also told that they will not be able to reverse the transaction of April as it is more that 30 days ago which is also unacceptable, not everyone checks their banking statements frequently as they expect all to be in order.
This is unacceptable that anyone can put in an external debit order instruction in and Absa just allows anyone to deduct money from their clients accounts.
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