A company (Coast to coast) took a debit order for the amount of R399 from my ABSA account without any authorization. After phoning ABSA and going to their branch to speak to a consultant in order to reverse said transaction, I was informed (after waiting for over an hour that there is nothing they can do to help me and that I must contact the bogus company myself to sort the problem, they (c2c) refuse to assist me in getting my money back!!!
I have never spoken to any person from coast to coast to give them any authorization to debit my account for any amount. And if so, such transactions must be recorded.
I would like to know where do they get my banking details and why does ABSA allow debit orders without confirmation from the account holder???
The annoying thing is that I have been banking with ABSA since 2004 and now they tell me that they can't do ANYTHING to get my money back ergo if this was to happen again (and I bet you it will) then I must grin and bear it? In that case I might have to switch banks if they can't guarantee the safety and security of my money.
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