On 20 Jan 2014 I requested a settlement for my Absa Personal Loan. Romano Vissagie from the Highveld Mall branch gave me an amount, but didnt explain that I need to give him the precise day that the funds will be available in the Loan in order for it to clear. Upon calling the Call Centre on Tuesday the Consultant explained the process to me, which the Branch clearly wasnt interested in doing. This morning 9am I was in the branch again to get the final settlement so that I could make the EFT Payment from my Nedbank account. Khosi told me that there was a hold on the account, but she will lift it. She printed me a new settlement and said I had to use the account number as reference and make the payment from Nedbank an immediate payment to reflect in the Absa Loan today. At 10 am I was in my Nedbank branch loading Absa as beneficiary and making thr payment.12am I got an sms that the payment was returned to my Nedbank acc. I phoned Absa's Call Centre who told me I have to use my ID as ref. Imade the payment again, 30 mins later, funds returned again, I phoned again, this time there was a block om the Absa Loan from Monday. They confirmed the block was lifted I can pay, funds returned AGAIN!!!
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