Last week I logged a complaint (398309) on the FNB website about my cheque card that has incorrect details due to a mistake made by the FNB agent when I opened my account. Roegaya Davids from Premier Resolution Centre then emailed me (15 January 2013) to inform me that it has been escalated to the manager of the FNB Direct department where my profile will be updated and a new card will be ordered. Since then I had to contact the call centre numerous times to find out progress and up to date my profile has not been updated nor has any card been issued. Nothing has been done since then nor has anybody tried to contact me since then. FNB has a very bad complaints handling process. Please can this issue be resolved.
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