Hello Roland,
I know you are in the call centre. Your fellow agents say you are there every time I call. Any reason why you do not want to respond to my e-mail or the message I left?
You must really think this is all I do. I have a real job and I would like to focus on it better by having this claim settled as soon as possible.
So if you don't mind please respond to my e-mail or the message I left or call me. Whichever suits you best.
Kind regards
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