21st of Nov 2013, I received a sms that R20k was transferred from my cheque acc to my credit card acc. Before I could call FNB to query this, I received a call from them asking if I had been on my internet banking which I replied No. I called my pvt banker & she confirmed that 3 payments were done from my acc.
I provided a case number & details as requested by FNB on the 22nd.
There was no contact from the bank the whole of Dec.
On the 9th Jan I called into the FNB dept saying the pmts were frozen in the Capitec acc, & the delay was due to the contact between FNB & Capitec.
On the 15th of Jan I then received a written response from FNB stating that the money could not be recovered.
I do not understand why FNB could not resolve this, & retrieve my money:
The bank called me to ask if was on my online banking. They must've detected something suspicious on my account.
FNB stated that the funds were frozen in the Capitec acc how could these funds then not be refunded to FNB.
FNB has not proved to me that I received the OTP pins.
FNB has not proved that any recipient on my online banking profile was changed.
FNB has not provided me details as to who the owner of the Capitec acc is.
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